Privacy Policy

Feed Appeal ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Depending on your interaction with Feed Appeal (as a donor, grant applicant, or volunteer), we may collect the following personal information:

• Identity Data: Full name, date of birth, and organisation name.
• Contact Data: Email address, phone number, billing address, and mailing address.
• Financial Data: Credit card details or bank account information (processed securely through encrypted third-party payment gateways for donations).
• Technical Data: IP address, browser type, and cookies used to improve user experience on our platform.

2. How We Use Your Information

We use the collected information strictly for legitimate charity operations, including:

• Processing financial donations and issuing official, tax-deductible receipts.
• Assessing and administering grant applications submitted by local food relief organisations.
• Sending newsletter updates, impact reports, and campaign information (you can opt-out at any time).
• Complying with statutory reporting requirements under the Australian Charities and Not-for-profits Commission (ACNC).

3. Data Protection and Security

We implement robust physical, electronic, and managerial security measures to ensure your data is safe from unauthorized access, modification, or disclosure. Financial transactions are encrypted using secure socket layer technology (SSL) and comply with Payment Card Industry Data Security Standards (PCI-DSS).

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your data to trusted service providers who assist us in operating our website and running our programs (such as database hosts or mail distribution services), provided they agree to keep this information strictly confidential.

5. Accessing and Correcting Your Data

You have the right to request access to the personal information we hold about you or ask for corrections if you believe the details are inaccurate or outdated.